Record Details

Peran Pustakawan Dalam Meningkatkan Layanan Informasi di Perpustakaan FEB Universitas Negeri Padang

Ilmu Informasi Perpustakaan dan Kearsipan

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Title Peran Pustakawan Dalam Meningkatkan Layanan Informasi di Perpustakaan FEB Universitas Negeri Padang
 
Creator Azzahra, Nadia Fatma
Nabila, Jeihan
 
Subject —
 
Description User satisfaction can be achieved if the library provides good quality service. Therefore, libraries must focus on user satisfaction. To be able to find out the services that users want, need and expect, it is necessary to conduct research on users. This is done so that there is no difference in perception regarding what the library provides to users and what users actually want and need. Based on the problems above, the research aims to analyze the quality of services provided by the Padang State University FEB Library using the ServQual method. In the ServQual model, the user's perception of the service received (perceived service) is the result of a series of internal company decisions and activities. The quality of service provided by Padang State University FEB Library still cannot satisfy customers. This can be seen from the negative gap value of the ServQual score. Of the 23 service attributes, there are 13 attributes that have a negative value that cannot be accepted by users and 10 attributes that can still be tolerated by users.
 
Publisher Universitas Negeri Padang
 
Contributor —
 
Date 2023-12-25
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.unp.ac.id/index.php/iipk/article/view/125676
10.24036/jiipk.v11i2.125676
 
Source Ilmu Informasi Perpustakaan dan Kearsipan; Vol 12, No 2 (2023): Jurnal Ilmu Informasi Perpustakaan dan Kearsipan; 68-74
2302-3511
 
Language eng
 
Relation https://ejournal.unp.ac.id/index.php/iipk/article/view/125676/pdf_1
https://ejournal.unp.ac.id/index.php/iipk/article/downloadSuppFile/125676/7110
 
Rights Copyright (c) 2023 Nadia Fatma Azzahra
https://creativecommons.org/licenses/by/4.0
 


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