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Analisis kepuasan pemustaka terhadap kualitas layanan website perpustakaan di masa pandemi COVID-19
Berkala Ilmu Perpustakaan dan Informasi
View Archive Info| Field | Value | |
| Title |
Analisis kepuasan pemustaka terhadap kualitas layanan website perpustakaan di masa pandemi COVID-19
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| Creator |
Restanti, Anisa Sri
Munjiati, Munjiati Wijayanti, Utik Nur Auliyani, Uswatun Saefudin, Saefudin |
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| Subject |
user satisfaction
webqual web library COVID-19 service library |
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| Description |
Introduction: Government policies in suppressing the spread of the COVID-19 pandemic creates a bigger challenge to provide better library services. Library websites become one important service in social distance. This study aims to find out the level of user satisfaction in the utilization of library websites during the COVID-19 pandemic. Data Collecttion Methods: The paper used a quantitative approach with surveys. Questionnaires are managed based on webqual variables. Data analysis: The survey data analysis used descriptive statistics with mean value. The mean value is based on the interpretation guidelines. Results and discussion: Library web statements showed the highest score while library web appearance showed the lowest. The average score of user satisfaction on the utilization of library websites is at a satisfactory level. The highest score is 28,04 on the information quality variable. The lowest score of 18,76 on the usability quality variable and interaction quality showed a score of 23,74. Conclusions: Based on the results of data analysis on the webqual variable, the level of user satisfaction in the utilization of library website during the COVID-19 pandemic is found in the satisfactory level. |
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| Publisher |
Perpustakaan Universitas Gadjah Mada
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| Date |
2023-06-02
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
https://jurnal.ugm.ac.id/v3/BIP/article/view/4398
10.22146/bip.v19i1.4398 |
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| Source |
Berkala Ilmu Perpustakaan dan Informasi; Vol 19 No 1 (2023): June; 126-138
2477-0361 1693-7740 10.22146/bip.v19i1 |
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| Language |
eng
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| Relation |
https://jurnal.ugm.ac.id/v3/BIP/article/view/4398/2643
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| Rights |
Copyright (c) 2023 Berkala Ilmu Perpustakaan dan Informasi
https://creativecommons.org/licenses/by-sa/4.0 |
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