Indonesia Open Access LIS Journal index
Determinants of satisfaction based on library service quality
IJAL (Indonesian Journal of Academic Librarianship)
View Archive Info| Field | Value | |
| Title |
Determinants of satisfaction based on library service quality
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| Creator |
Santoso, Aprih
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| Subject |
service quality, facility, satisfaction
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| Description |
Testing the effect of library service quality on satisfaction with library facilities as a moderating variable will be the aim of this study. The population of this study was the students of Economics Faculty University of Semarang Academy Year 2019/2020. All members of the population have homogeneous properties so that researchers use non-probability convenience sampling technique with 100 students. The method of analysis : validity test, reliability twst, heterocedasticity test, normality test, multicollinearity test, coefficient of determination (R²), hypothesis test, MRA (Moderated Regression Analysis) test and linear regression models.The results of study are the variable quality of library services have a positive and significant effect on satisfaction. Variable library facility significantly strengthen the positive relationship between of library services quality on satisfaction.
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| Publisher |
Asosiasi Perpustakaan Perguruan Tinggi Islam Wilayah Jawa Timur (APPTIS Jatim)
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| Date |
2020-06-30
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://journals.apptisjatim.org/index.php/ijal/article/view/78
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| Source |
IJAL (Indonesian Journal of Academic Librarianship); Vol. 3 No. 3 (2020): JUNE; 11-19
2597-9957 2597-5110 |
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| Language |
eng
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| Relation |
http://journals.apptisjatim.org/index.php/ijal/article/view/78/40
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| Rights |
Copyright (c) 2020 Indonesian Journal of Academic Librarianship
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