Record Details

Improving Service Quality of Rusunawa Implementation Program in Kudus

Wacana Journal of Social and Humanity Studies

View Archive Info
 
 
Field Value
 
Title Improving Service Quality of Rusunawa Implementation Program in Kudus
 
Creator Pancawati, Septiana
Supriyono, Bambang
Mardiyono, Mardiyono
 
Subject —
 
Description Development of housing and settlements are still faced the main problems as follows: the limited supply of homes, inadequate housing that is not supported by infrastructure, environmental facilities and public utilities, as well as the growing slums widespread. Government issues Rusunawa Implementation Program to overcome those problems. However some problems arose in its implementation, such as poor environmental condition, poor building quality, inadequate infrastructure and public services. The objectives of the research are to describe, to analyze, and to interpret things as follows: (1) The management of Rusunawa implementation program in order to improve service quality, (2) Improving service quality of Rusunawa program by the authorities. This research used qualitative method with descriptive approach. Information can be obtained byinterview stakeholders, field observations and documentation. From research findings, there are some records that should be highlighted as follows: (1) Rusunawa construction and its supervision influence the building quality. Low performance of those service providers will result in low building quality and vice versa. (2) Rent arrears are higher, an indication of dissatisfaction Rusunawa residents during they stay there. Keywords: Rusunawa, building condition, service quality
 
Publisher Pascasarjana Universitas Brawijaya
 
Contributor —
 
Date 2014-02-26
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://wacana.ub.ac.id/index.php/wacana/article/view/294
 
Source Wacana Journal of Social and Humanity Studies; Vol 16, No 3 (2013); 132-139
2338-1884
1411-0199
 
Language eng
 
Relation https://wacana.ub.ac.id/index.php/wacana/article/view/294/263
 


www.freevisitorcounters.com