Indonesia Open Access LIS Journal index
Peran Chatbot Dalam Mendukung Smart Service pada Smart Library
Visi Pustaka
View Archive Info| Field | Value | |
| Title |
Peran Chatbot Dalam Mendukung Smart Service pada Smart Library
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| Creator |
Sugiono, Shiddiq
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| Subject |
chatbot, smart library, digital technology, information service, digital library.
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| Description |
Chatbot is a digital technology based on artificial intelligence that has been utilized by various libraries to support the efficiency of information services. The use of chatbots is considered capable of creating a smart library ecosystem so it is important to continue to be developed so that customers are satisfied with the information services provided. This study aims to provide an overview of the benefits that can be obtained by libraries from implementing chatbots to achieve the concept of a smart library. The method used in this study is a literature review from the Google Scholar and Scopus database. There are 5 articles as the main research data. The results show that there are at least 2 benefits that can be obtained from implementing chatbots in library information services, namely: personalized information services and integration of cyberspace with libraries. In personalized information services, customers can get information that suits their needs without having to be overwhelmed with unnecessary information. As for integrating cyber space with real life, customers are able to access services without having to come to the location. Efficiency is the key word in the use of technology to support library services. More in-depth empirical research on chatbots, especially in Indonesia, needs to be carried out to be able to develop and evaluate the use of this technology.
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| Publisher |
Perpustakaan Nasional RI
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| Contributor |
—
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| Date |
2022-07-20
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — |
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| Format |
application/pdf
application/pdf |
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| Identifier |
https://ejournal.perpusnas.go.id/vp/article/view/1343
10.37014/visipustaka.v23i3.1343 |
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| Source |
VISI PUSTAKA: Buletin Jaringan Informasi Antar Perpustakaan; Vol 23, No 3: Desember 2021; 207-220
2685-7138 1411-2256 |
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| Language |
eng
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| Relation |
https://ejournal.perpusnas.go.id/vp/article/view/1343/pdf
https://ejournal.perpusnas.go.id/vp/article/view/1343/pdf_1 |
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| Rights |
Copyright (c) 2021 VISI PUSTAKA: Buletin Jaringan Informasi Antar Perpustakaan
https://creativecommons.org/licenses/by-sa/4.0 |
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