Record Details

Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi

View Archive Info
 
 
Field Value
 
ISSN 2580-3662
2580-3654
 
Authentication Code dc
 
Title Statement Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa
 
Added Entry - Uncontrolled Name Devi, Katrin Setio
Irawati, Indira
Universitas Indonesia
Universitas Indonesia
 
Uncontrolled Index Term Array
 
Summary, etc. The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian libraries
 
Publication, Distribution, Etc. Institut Agama Islam Negeri (IAIN) Curup
 
Electronic Location and Access application/pdf
http://journal.iaincurup.ac.id/index.php/TI/article/view/1778
 
Data Source Entry Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi; Vol 4, No 2 (2020)
 
Language Note eng
 
Terms Governing Use and Reproduction Note Copyright (c) 2020 Katrin Setio Devi, Indira Irawati
 


www.freevisitorcounters.com