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Implementasi Service Quality Dalam Menganalisis Kualitas Layanan Perpustakaan Ditinjau dari Tingkat Kepuasan Mahasiswa

LIBRARIA : Jurnal Perpustakaan

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Title Implementasi Service Quality Dalam Menganalisis Kualitas Layanan Perpustakaan Ditinjau dari Tingkat Kepuasan Mahasiswa
 
Creator Septiani, Indri
Andriani, Siska
Rakhmawati, Rosida
 
Subject Library Services, Servqual, Student Satisfaction
 
Description Abstract The purpose of this research was to implemented the servqual method to analyze the level of students satisfaction towards the quality of central library services UIN Raden Intan lampung. This research was a descriptive qualitative research with data collection techniques carried out by triangulation (combined). Data analysis was performed using the servqual method and importance performance analysis (IPA). The results of the study showed that the services provided by the library in the very satisfied category were marked by a positive gap value (+) or <0 on the overall servqual calculation of 8.48. While in the importance performance analysis there are some things that are felt to be still unsatisfactory to students, namely the completeness of the book collection, grouping of books and the availability of reference materials, so that quality improvement is needed.
 
Publisher UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus
 
Contributor —
 
Date 2020-06-10
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Identifier https://journal.iainkudus.ac.id/index.php/Libraria/article/view/7578
10.21043/libraria.v8i1.7578
 
Source LIBRARIA: Jurnal Perpustakaan; Vol 8, No 1 (2020): LIBRARIA
LIBRARIA; Vol 8, No 1 (2020): LIBRARIA
2477-5320
2355-0341
10.21043/libraria.v8i1
 
Language en
 


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