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Penggunaan Metode Libqual+Tm untuk Mengukur Kualitas Layanan di UPT Perpustakaan UNP
Ilmu Informasi Perpustakaan dan Kearsipan
View Archive Info| Field | Value | |
| Title |
Penggunaan Metode Libqual+Tm untuk Mengukur Kualitas Layanan di UPT Perpustakaan UNP
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| Creator |
Aliza, Destia Nur
Ardoni, Ardoni |
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| Subject |
Ilmu informasi; perpustakaan; kearsipan
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| Description |
This paper discussed about librarians service quality toward users. The librarians of the Library of Padang State University were chosen as an object of a research. Data was collected through questionaires those were given to 40 users who were taken as a sample by using random sampling technique. The data was analized by using the Libqual+TM method. Based on the results of the research, it is concluded that the index score of satisfaction users (IKP) in each dimension of Libqual+TM are: (1) the ability and attitude of librarians in serving (service Affect-sa), in a value of IKP 12%, (2)facilities and atmosphere of the space dimension of the library (library as place-lp), in a value of IKP 13.80%, (3) the instructions and means of access (personal control-pc), in a value of 14.66% IKP, (4) access to information (information access-it) in a value of 13.15% IKP.Keyword: libqual + tm, service.
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| Publisher |
Program Studi Informasi, Perpustakaan, dan Kearsipan , Jurusan Bahasa dan Sastra Indonesia
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| Contributor |
Universitas Negeri Padang
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| Date |
2017-11-09
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://ejournal.unp.ac.id/index.php/iipk/article/view/8379
10.24036/8379-0934 |
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| Source |
Ilmu Informasi Perpustakaan dan Kearsipan; Vol 6, No 1 (2017): Seri C; 210-219
2302-3511 |
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| Language |
eng
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| Relation |
http://ejournal.unp.ac.id/index.php/iipk/article/view/8379/6452
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| Rights |
Copyright (c) 2017 Ilmu Informasi Perpustakaan dan Kearsipan
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