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Studi Deskriptif Manajemen Pengetahuan (Knowledge Management) pada Perusahaan Telekomunikasi Multinasional: Studi Kasus pada Perusahaan Ericsson

Jurnal Adabiya

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Title Studi Deskriptif Manajemen Pengetahuan (Knowledge Management) pada Perusahaan Telekomunikasi Multinasional: Studi Kasus pada Perusahaan Ericsson
 
Creator Handisa, Rattahpinnusa
Cserenyes, Csaba
Kaur, Sahansheel
 
Subject Knowledge management; challenges; Ericsson
 
Description Managing knowledge is a crucial aspect for technological industries, such as telecommunication companies. Thecompanies can gain benefit from employee’s knowledge to improve company services as well as to develop advanced products. In fact,managing knowledge is not easy to do considering organization’s cul- ture. The aim of this paper is to analyze the challenges to applyknowledge managementsystem in a multina- tionaltelecommunicationcompany. Thetypeofthisresearchisstudycase.Datawerecollectedbyinterviewing key persons and it was analyzed by using Miles and Huber Man model. The result shows that capturing tacit knowledgeand developing collaborative environment become challenges for Ericsson to manage knowledge. Mostly,staffs preferto keep theirtacitknowledgeratherthantosharethatknowledge.Thisstudyrecommends todevelopcollaborativeenvironmentbybuildingtrustamongstaffsthroughgroupdiscussion.
 
Publisher Universitas Islam Negeri Ar-Raniry Banda Aceh
 
Contributor —
 
Date 2020-07-17
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://jurnal.ar-raniry.ac.id/index.php/adabiya/article/view/7470
10.22373/adabiya.v20i2.7470
 
Source Jurnal Adabiya; Vol 20, No 2 (2018): Jurnal Adabiya; 28-34
2549-1776
2549-3124
 
Language eng
 
Relation https://jurnal.ar-raniry.ac.id/index.php/adabiya/article/view/7470/4441
 
Rights Copyright (c) 2020 Jurnal Adabiya
http://creativecommons.org/licenses/by-sa/4.0
 


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