Record Details

INOVASI PELAYANAN SIRKULASI OPEN LIBRARY TELKOM UNIVERSITY SAAT COVID-19

N-JLIS (Nusantara Journal of Information and Library Studies)

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ISSN 2654-6469
2654-5144
 
Authentication Code dc
 
Title Statement INOVASI PELAYANAN SIRKULASI OPEN LIBRARY TELKOM UNIVERSITY SAAT COVID-19
 
Added Entry - Uncontrolled Name Anjani, Salsabila
Sukaesih, Sukaesih
Rukmana, Evi Nursanti
CMS, Samson
Program Studi Perpustakaan dan Sains Informasi Universitas Padjadjaran
Program Studi Perpustakaan dan Sains Informasi Universitas Padjadjaran
Program Studi Perpustakaan dan Sains Informasi Universitas Padjadjaran
Program Studi Perpustakaan dan Sains Informasi Universitas Padjadjaran
 
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Summary, etc. Libraries in the face of the Covid-19 pandemic have limited library service activities. Telkom University Open Library as a university library makes various efforts and innovations during the pandemic to continue to provide services to its users. The purpose of this article is to find out how to innovate Telkom University Open Library circulation services during Covid-19. The research method uses a descriptive qualitative approach, through data collection techniques of observation, interviews, and literature review. Interviews were conducted virtually with the Head of Administration & Service for the Open Library Telkom University. The results of this study Open Library Telkom University has made innovations that help users to be able to access information sources both on-site and online. Circulation services at the Telkom University Open Library have been reopened, but still, apply the applicable health protocols. Innovations made include making reservations before coming directly to the place to avoid crowds. Then the provision of electronic book access services, borrowing and returning books through online transportation services, and paying late returns with a digital wallet. Finally, the innovations carried out by Telkom University's Open Library during the pandemic provide easy access to library materials for its users. Keyword: service innovation; Covid-19; Telkom University Open Library ABSTRAK Perpustakaan dalam menghadapi pandemi Covid-19 membatasi kegiatan pelayanan perpustakaan. Open Library Telkom University sebagai perpustakaan perguruan tinggi melakukan berbagai upaya dan inovasi di masa pandemi untuk tetap memberikan pelayanan kepada pemustakanya. Tujuan artikel ini untuk mengetahui bagaimana inovasi pelayanan sirkulasi Open Library Telkom University saat Covid-19. Metode penelitian menggunakan deskriptif melalui pendekatan kualitatif, melalui teknik pengumpulan data observasi, wawancara, dan kajian literatur. Wawancara dilakukan secara virtual dengan Kepala Urusan Administrasi & Pelayanan Open Library Telkom University. Hasil dari penelitian ini Open Library Telkom University telah melakukan inovasi yang membantu pemustaka untuk dapat mengakses sumber informasi baik secara on-site maupun online. Pelayanan sirkulasi di tempat Open Library Telkom University sudah dibuka kembali, namun tetap dengan menerapkan protokol kesehatan yang berlaku. Inovasi yang dilakukan antara lain, melakukan reservasi sebelum datang langsung ke tempat demi menghindari terjadinya kerumunan. Kemudian disediakannya pelayanan akses buku elektronik, pelayanan peminjaman dan pengembalian buku melalui jasa transportasi online, dan pembayaran denda keterlambatan pengembalian dengan dompet digital. Akhir kata, inovasi yang dilakukan Open Library Telkom University di masa pandemi memberikan kemudahan akses bahan pustaka bagi pemustakanya.
 
Publication, Distribution, Etc. Fakultas Ilmu Komunikasi Universitas Islam Nusantara
 
Electronic Location and Access application/pdf
http://ojs.uninus.ac.id/index.php/JILS/article/view/1050
 
Data Source Entry Nusantara Journal of Information and Library Studies (N-JILS); Vol 4, No 1 (2021): Juni 2021
 
Language Note eng
 
Nonspecific Relationship Entry http://ojs.uninus.ac.id/index.php/JILS/article/download/1050/2112
 
Terms Governing Use and Reproduction Note Copyright (c) 2021 Nusantara Journal of Information and Library Studies (N-JILS)
 


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