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Quality Management in Libraries Case Study: Book Collection Retrieval in Academic Libraries

Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan

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Field Value
 
Title Quality Management in Libraries Case Study: Book Collection Retrieval in Academic Libraries
 
Creator Utami, Vilianty Rizki
Sihite, Desni Sri Hastuti
 
Description Quality management in the library is related to quality control of the library's work to meet user expectations and contributes to the continued success of the organization. However, quality control is lacking and not be the main focus in many libraries. This paper aims to explain how quality management improves work results in libraries. The research method used in this paper is qualitative research using a case study method. We conduct research in Library X that already underwent quality control in book processing activities. The data were collected through observation, and interviews for book processing activities and its quality control data during 2018-2020. The data was then analyzed document analysis. The study found that Library X could perform better by improving the quality of book processing and fixing the error just before they put the book on its shelves. Quality control gives a comprehensive evaluation in Library X either for humans, processes, and systems of book processing activities that help Library X conduct its duty to provide their user needs and expectations. Quality control and quality management also help Library X describe the library working atmosphere and can be used for giving motivation to all librarians and staff to give better service and performance for the end-users.
 
Publisher Program Studi Ilmu Perpustakaan UIN Alauddin
 
Date 2021-12-06
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier https://journal.uin-alauddin.ac.id/index.php/khizanah-al-hikmah/article/view/25550
10.24252/kah.v9cf1
 
Source Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan; Vol. 9 No. 2 (2021): December; 182-192
Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan; Vol 9 No 2 (2021): December; 182-192
2549-1334
2354-9629
 
Language eng
 
Relation https://journal.uin-alauddin.ac.id/index.php/khizanah-al-hikmah/article/view/25550/pdf
 
Rights Copyright (c) 2021 Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan
https://creativecommons.org/licenses/by-nc-sa/4.0
 


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