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Praktik signifikasi atas transformasi pelayanan referensi di Perpustakaan Universitas Indonesia

Jurnal Kajian Informasi dan Perpustakaan

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Field Value
 
Title Praktik signifikasi atas transformasi pelayanan referensi di Perpustakaan Universitas Indonesia
 
Creator Irawati, Indira
 
Subject Reference services; Academic library; Reference services transformation; Practice of signification
 
Description The transformation of reference services in academic libraries in the era of information technology has a significant impact on librarians. Librarians need to address transformation properly to design the right services. The University of Indonesia (UI) library has undergone this transformation since a decade ago and continues to adapt to existing developments. Various service concepts were developed to suit users' demands, including by providing online-based services and utilizing social media to communicate with users. This study aimed to explore how reference librarians interpreted this transformation and what they should do. The research method used qualitative methods with the phenomenological method narrated descriptively. The research informants consisted of 13 librarians and seven reference librarians. Data analysis showed that librarians'significance for transforming reference services resulted in 4 important themes that were interpreted as influencing their work as reference librarians. The four themes were digital-based library services, expansion of access, policy, and promotion. This research concludes that users and librarians' practice of significance for the transformation of reference services results in the digital libraries' concept, which requires expansion of access, relevant policies, and social media optimization for service promotion. The practice of significance related to communication patterns with reference users in the digital era effectively uses email and chatting on the WhatsApp application. 
 
Publisher Universitas Padjadjaran
 
Contributor —
 
Date 2020-12-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://jurnal.unpad.ac.id/jkip/article/view/26723
10.24198/jkip.v8i2.26723
 
Source Jurnal Kajian Informasi & Perpustakaan; Vol 8, No 2 (2020): Accredited by Ministry of Research, Technology and Higher Education of the Republic of Indonesia SK No. 23/E/KPT/2019; 205-218
Jurnal Kajian Informasi dan Perpustakaan; Vol 8, No 2 (2020): Accredited by Ministry of Research, Technology and Higher Education of the Republic of Indonesia SK No. 23/E/KPT/2019; 205-218
2540-9239
2303-2677
10.24198/jkip.v8i2
 
Language eng
 
Relation http://jurnal.unpad.ac.id/jkip/article/view/26723/14529
http://jurnal.unpad.ac.id/jkip/article/downloadSuppFile/26723/5293
 
Rights Copyright (c) 2020 Jurnal Kajian Informasi & Perpustakaan
https://creativecommons.org/licenses/by-sa/4.0
 


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