Record Details

Kinerja Layanan Helpdesk Mendukung Peminjaman Melalui Aplikasi Booking Book di Era New Normal: Studi Kasus Pada UPT Perpustakaan Universitas Syiah Kuala

Jurnal IPI (Ikatan Pustakawan Indonesia)

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Title Kinerja Layanan Helpdesk Mendukung Peminjaman Melalui Aplikasi Booking Book di Era New Normal: Studi Kasus Pada UPT Perpustakaan Universitas Syiah Kuala
 
Creator Zakiah
Faizah
 
Subject Helpdeks
Library Services
Kinerja
 
Description Writing this paper aims to determine how the role of the help desk in supporting services in the new normal era. The USK library's UPT help desk is provided through two models, namely manual-based and on-line. In this study the authors only focused on the performance of the helpdesk services manually in managing and serving the borrowing process that must be done through the booking book application first. Data collection techniques are carried out through observation, interviews, and documentation. The results of the research will be displayed in table form by calculating the number of bookers and the number of collections borrowed. The new normal era USK library UPT help desk manual is assigned to handle especially requests for book collections for borrowing through the booking book application. This research proves that the role of the help desk is very necessary, especially in the new normal era because visitors are not allowed to enter freely and in a crowd.
 
Publisher Ikatan Pustakawan Indonesia
 
Date 2021-09-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
 
Format application/pdf
 
Identifier https://jurnal.ipi.web.id/jurnalipi/article/view/125
 
Source Jurnal IPI (Ikatan Pustakawan Indonesia); Vol. 6 No. 2 (2021): September; 415-428
2621-4873
2355-8962
 
Language eng
 
Relation https://jurnal.ipi.web.id/jurnalipi/article/view/125/78
 
Rights Copyright (c) 2021 Jurnal IPI (Ikatan Pustakawan Indonesia)
http://creativecommons.org/licenses/by-sa/4.0
 


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