Record Details

Managerial Based on TQM in Delivering Quality Service Padang State University Library

Record and Library Journal

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Field Value
 
Title Managerial Based on TQM in Delivering Quality Service Padang State University Library
 
Creator Rahmah, Elva
Marlini, Marlini
 
Subject TQM
quality servive
library management
 
Description Background of the study: TQM or commonly referred to as Total Quality Management organizational culture is focused on the achievement of quality and enhance sustainable manner through every activity of the organization.Purpose: This study specifically aims to: (1) determine the understanding of leadership and staff to the concepts of TQM in the Library of Padang State University (UNP); (2) obtain a picture of how the managerial based TQM activities undertaken to realize the quality of library services in the UNP.Method: This study used descriptive qualitative method. The data collection was done by interview, observation, and analyzing data.Findings: The subjects were leaders, heads of sub-section, the library staff, user, events, facts, documents and other forms of efforts, programs or activities of the library.Conclusion: The object of this research is carried out TQM system in the library of the UNP.
 
Publisher D3 Perpustakaan Fakultas Vokasi Universitas Airlangga
 
Date 2019-09-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://e-journal.unair.ac.id/RLJ/article/view/12051
10.20473/rlj.V4-I2.2018.148-153
 
Source Record and Library Journal; Vol. 4 No. 2 (2018); 148-153
2442-5168
 
Language eng
 
Relation https://e-journal.unair.ac.id/RLJ/article/view/12051/8363
 
Rights Copyright (c) 2019 Elva Rahmah, Marlini Marlini
 


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