Record Details

Komunikasi Interpersonal Pustakawan Dan Pemustaka Di Perpustakaan Universitas Islam Negeri Sumatera Utara Medan

LIBRARIA : Jurnal Perpustakaan

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Field Value
 
Title Komunikasi Interpersonal Pustakawan Dan Pemustaka Di Perpustakaan Universitas Islam Negeri Sumatera Utara Medan
 
Creator Raudah, Hildayati
Santi, Triana
 
Subject Interpersonal Communication; Librarians; Users; UINSU Medan
 
Description The research objective is to analyze librarian and library interpersonal communication in UINSU Medan. This study uses the effectiveness theory of interpersonal communication from Devito (1986). This research method uses qualitative research methods with a phenomenological study approach. Research informants were 5 (five) librarians who worked in the UINSU library and 9 (nine) library users and through purposive sampling. Data collection techniques through observation, interviews, and documentation. Data analysis techniques use thematic analysis. Data triangulation was carried out to 9 (nine) students of UINSU Medan. The results showed that UINSU Medan library librarians had effective interpersonal communication found in several components, namely: 1) Verbal and Nonverbal Communication, 2) Openness, 3) Receiving Input, 4) Hospitality, 5) Empathy, 6) Support , 7) Familiarity, 8) Positive Thinking, 9) Respect. Barriers that occur in misperceptions, lack of sensitivity, lack of information instructions in the library.  
 
Publisher UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus
 
Contributor —
 
Date 2018-12-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://journal.stainkudus.ac.id/index.php/Libraria/article/view/3949
10.21043/libraria.v6i2.3949
 
Source LIBRARIA: Jurnal Perpustakaan; Vol 6, No 2 (2018): LIBRARIA; 257-280
LIBRARIA; Vol 6, No 2 (2018): LIBRARIA; 257-280
2477-5320
2355-0341
10.21043/libraria.v6i2
 
Language eng
 
Relation http://journal.stainkudus.ac.id/index.php/Libraria/article/view/3949/pdf
 


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