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PEMETAAN KEBUTUHAN SDM BERDASARKAN ANALISIS BEBAN KERJA (ABK) DAN MUTU LAYANAN PERPUSTAKAAN DI PUSAT PERPUSTAKAAN UIN MAULANA MALIK IBRAHIM MALANG
LIBRARIA : Jurnal Perpustakaan
View Archive Info| Field | Value | |
| Title |
PEMETAAN KEBUTUHAN SDM BERDASARKAN ANALISIS BEBAN KERJA (ABK) DAN MUTU LAYANAN PERPUSTAKAAN DI PUSAT PERPUSTAKAAN UIN MAULANA MALIK IBRAHIM MALANG
PEMETAAN KEBUTUHAN SDM BERDASARKAN ANALISIS BEBAN KERJA (ABK) DAN MUTU LAYANAN PERPUSTAKAAN DI PUSAT PERPUSTAKAAN UIN MAULANA MALIK IBRAHIM MALANG |
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| Creator |
Mufid, Mufid
Wahyuningtyas, Wahyuningtyas |
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| Subject |
Workload Analysis; Services Quality Analysis; Human Resource Development; Human Resource Needs
Workload Analysis; Services Quality Analysis; Human Resource Development; Human Resource Needs |
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| Description |
The focus of this research is the development of human resources in the Library of Maulana Malik Ibrahim State Islamic University of Malang. This study aims to examine the human resource needs in the library based on the workload of library services. Workload analysis and the service quality are used as the research methods. The Workload Analysis is measured using performance indicators in five areas/coordinators in the organizational structure of the library and the service quality use five indicators/dimensions of sevice quality that have been developed from SERVQUAL. The finding suggests that there is a gap between the human resource needs with the workload and the service quality. Based on the result, the analysis can be used as a guideline in satisfying the human resource needs in the Library of Maulana Malik Ibrahim State Islamic University of Malang.
The focus of this research is the development of human resources in the Library of Maulana Malik Ibrahim State Islamic University of Malang. This study aims to examine the human resource needs in the library based on the workload of library services. Workload analysis and the service quality are used as the research methods. The Workload Analysis is measured using performance indicators in five areas/coordinators in the organizational structure of the library and the service quality use five indicators/dimensions of sevice quality that have been developed from SERVQUAL. The finding suggests that there is a gap between the human resource needs with the workload and the service quality. Based on the result, the analysis can be used as a guideline in satisfying the human resource needs in the Library of Maulana Malik Ibrahim State Islamic University of Malang. |
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| Publisher |
UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus
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| Contributor |
—
— |
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| Date |
2016-12-31
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|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://journal.stainkudus.ac.id/index.php/Libraria/article/view/1760
10.21043/libraria.v4i2.1760 |
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| Source |
LIBRARIA: Jurnal Perpustakaan; Vol 4, No 2 (2016): LIBRARIA; 267-288
LIBRARIA; Vol 4, No 2 (2016): LIBRARIA; 267-288 2477-5320 2355-0341 10.21043/libraria.v4i2 |
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| Language |
ind
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| Relation |
http://journal.stainkudus.ac.id/index.php/Libraria/article/view/1760/pdf
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| Rights |
Copyright (c) 2016 LIBRARIA: Jurnal Perpustakaan
http://creativecommons.org/licenses/by-nc/4.0 |
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