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Penerapan Senyum Pustakawan Sebagai Keterampilan Sosial di Perpustakaan

Berkala Ilmu Perpustakaan dan Informasi

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Title Penerapan Senyum Pustakawan Sebagai Keterampilan Sosial di Perpustakaan
 
Creator Islamy, Ali Nurhasan
 
Subject smile, social skills, library service
 
Description A smile is not the movement of the lips without meaning. A smile is a facial expression that shows interest in things that make us love seeing it So a smile shows an expression, may it be happiness, satisfaction, joy or love towards something. Library services need a good interaction between users and librarians, one of these interactions through non verbal communication is smiling. This research was conducted as librarians found it difficult to smile for some reasons. Smile is done only at certaintimes. A smiling librarian will make other librarians and library users respond with a smile too, so there will be a positive interaction, with a conducive atmosphere. But there are various kinds of smile; cynical smile, the seductive smile, stoic smile and sincere smile. A sincere smile is hard to do, therefore it requires a method or trainingfor someone to get accustomed to a smile. First, look in the mirror. Two, smile in the family. Three, smile training using a Chopstick. Four, use "Grin-O-Meter". The library should prioritize a smile training programme. In the end, a smile can be familiarized in the service of every library in Indonesia. Keyword: smile, social skills, library service
 
Publisher UPT Perpustakaan Universitas Gadjah Mada
 
Contributor —
 
Date 2016-03-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://jurnal.ugm.ac.id/bip/article/view/10032
10.22146/bip.10032
 
Source Berkala Ilmu Perpustakaan dan Informasi; Vol 11, No 2 (2015); 44-49
2477-0361
1693-7740
 
Language eng
 
Relation https://jurnal.ugm.ac.id/bip/article/view/10032/7543
 
Rights Copyright (c) 2016 Berkala Ilmu Perpustakaan dan Informasi
http://creativecommons.org/licenses/by-sa/4.0
 


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