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KINERJA LAYANAN RUJUKAN PADA UPT PERPUSTAKAAN UNIVERSITAS JEMBER (Studi Kasus di UPT Perpustakaan Universitas Jember)

Berkala Ilmu Perpustakaan dan Informasi

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Title KINERJA LAYANAN RUJUKAN PADA UPT PERPUSTAKAAN UNIVERSITAS JEMBER (Studi Kasus di UPT Perpustakaan Universitas Jember)
 
Creator Lestari M, Tri
 
Description A study on performance of reference service at the Main Library, University of Jember began from considering library resources such as collection and staff who were competent in exploiting information resources for user needs, The objective of library service was satisbing user needs through information resources available in the library. There were 3 components of reference service which supported each other in giving satisfaction to users, i.e. documents retrieved, precision and time for service. Whereas factors affecting reference service performance were human resources and collaboration. Fifty samples were taken from the period of January - July 2001. Data collection used interviews, questionnaries, and documentation. Samples were taken using simple random method. Data analysis used descriptive qualitative technique. The Study concluded that reference service performance could statisfy user needs of information.

Keywords: User Satisfaction, Reference Service, Performance
 
Publisher UPT Perpustakaan Universitas Gadjah Mada
 
Contributor —
 
Date 2015-12-09
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://jurnal.ugm.ac.id/bip/article/view/8264
10.22146/bip.8264
 
Source Berkala Ilmu Perpustakaan dan Informasi; Vol 2, No 2 (2005)
2477-0361
1693-7740
 
Language eng
 
Relation https://jurnal.ugm.ac.id/bip/article/view/8264/6393
 
Rights Copyright (c) 2015 Berkala Ilmu Perpustakaan dan Informasi
http://creativecommons.org/licenses/by-sa/4.0
 


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