Record Details

URGENSI KUALITAS PELAYANAN PERPUSTAKAAN PERGURUAN TINGGI

Al-Kuttab : Jurnal Perpustakaan dan Informasi

View Archive Info
 
 
Field Value
 
Title URGENSI KUALITAS PELAYANAN PERPUSTAKAAN PERGURUAN TINGGI
 
Creator Rodin, Rhoni
 
Subject —
service quality; college libraries
 
Description This article discusses the importance of providing service quality to user. The importance of service quality is due to the orientation of the library service that user’s satisfaction . Therefore, to provide quality service then there are several dimensions that must be considered and addressed i.e tangibles, Reliability, responsiveness, assurance, and empathy. For the creation of the service quality to user, there are four things that must be done by the library, namely : showing a positive attitude , recognizing the user’s need, and meet the needs of user, and ensure the user to come back. So, here are a few core that shows how the urgency of quality services at the library.
 
Publisher UPT Pusat Perpustakaan IAIN Padangsidimpuan
 
Contributor —
 
Date 2017-03-03
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://jurnal.iain-padangsidimpuan.ac.id/index.php/alkuttab/article/view/547
10.24952/ktb.v2i1.547
 
Source Al-Kuttab : Jurnal Perpustakaan dan Informasi; Vol 2, No 1 (2015): Al-Kuttab: Jurnal Perpustakaan dan Informasi; 1-20
2355-0414
10.24952/ktb.v2i1
 
Language eng
 
Relation http://jurnal.iain-padangsidimpuan.ac.id/index.php/alkuttab/article/view/547/499
 
Rights Copyright (c) 2017 Al-Kuttab : Jurnal Perpustakaan dan Informasi
http://creativecommons.org/licenses/by-nc-nd/4.0
 


www.freevisitorcounters.com